What we collect, what we don't, and what we'll never sell.

What we collect

When you call us, schedule online, or submit a contact form, we collect your name, address, phone, email, and the details of your service request. When you pay, we collect billing information through our payment processor (Stripe). We log your IP address when you visit this website, like every other website on the internet.

What we do with it

We use your information to deliver service, send you appointment reminders, process payments, and contact you about warranty work. We send a quarterly email newsletter (you can unsubscribe with one click). That's it.

What we will never do

We will never sell your information. We will never trade it. We will never share it with marketing partners, lead-gen services, or anyone else. We don't run retargeting ads, we don't sell our customer list, and we don't share your data with our suppliers. The only exceptions are: (1) our payment processor, (2) the manufacturer of equipment you bought from us (for warranty registration only), and (3) any court order.

Cookies

We use Google Analytics to count visitors. That's our only tracking. We don't run Facebook Pixel, we don't run any ad-network pixel, and we don't fingerprint visitors.

Your rights

You can email service@koontzair.com any time and ask us to delete your information from our database. We'll do it within 30 days, no questions asked. If you're a California, Virginia, or Colorado resident, you have additional rights under your state privacy law — same email gets you those.

Contact

Questions about this policy? Email service@koontzair.com or call (386) 252-1878.