The answers we give every day, written down.
Do you really answer the phone at 2am?
Yes. A real human dispatcher, not a third-party answering service. Average pickup is under 30 seconds.
How fast do you get there for emergencies?
Average emergency dispatch is under 90 minutes anywhere in Volusia County, under 45 minutes in Daytona Beach proper.
What's your service-call fee?
$89 flat for diagnosis if you don't have us do the repair. If we do the repair, the diagnosis is free.
Are your techs employees or subs?
All employees — vetted, background-checked, and insured. We don't subcontract. The truck in your driveway is a Koontz truck.
Do you give written quotes?
Always. Before any work starts. Signed by the tech with their cell number on the bottom.
Do you offer financing?
Yes — a variety of plans for every need and budget. Plans through Service Finance, Synchrony, and Wells Fargo, including 0% for 12, 18, and 24 months on qualifying jobs. See our financing page.
Do you charge by the hour or flat-rate?
Flat-rate for repairs, written quotes for installs. You always know the price before we start.
Do you accept credit cards?
Visa, MC, Amex, Discover. Your card your points.
Where do you work?
All of Volusia County and Flagler County, Florida. From Pierson to Edgewater, Daytona Beach to DeBary, Palm Coast to Bunnell.
Do you do commercial work?
Yes — restaurants, retail, offices, light industrial, and walk-in coolers. Service contracts available.
Do you do new construction?
For HVAC and plumbing on custom homes, yes. We don't bid tract-builder work.
Do you work on mobile homes?
Yes. We have techs who specialize in them.