FAQ-Frequently Asked Questions

FAQs About Koontz Heating & Air

Q: What services does Koontz Heating & Air provide?

A: Koontz Heating & Air offers a full range of HVAC services, including AC repair, maintenance, and installation. We also provide heating system service, indoor air quality solutions like UV filtration systems, and HVAC system inspections. Our goal is to ensure your home stays comfortable year-round.

Q: Is Koontz Heating & Air a Carrier Factory Authorized Dealer?

A: Yes, we are proud to be a Carrier Factory Authorized Dealer. This means our technicians are extensively trained to handle Carrier systems and are also qualified to service and repair all other HVAC brands. We uphold Carrier’s standards for quality, professionalism, and customer satisfaction.

Q: Does Koontz offer financing options?

A: Yes, Koontz Heating & Air offers flexible financing options through Wisetack, including 0% financing for up to 24 months (subject to credit approval). Our goal is to make HVAC repairs, installations, and upgrades affordable and convenient for all our customers.

Q: Do you offer any discounts?

A: We proudly provide special discounts to Veterans, First Responders, and Teachers as a thank you for their service to our community. Please ask about these discounts when scheduling your service.

Q: How quickly can Koontz respond to a service call?

A: Our team understands that HVAC issues can be urgent, especially in Florida’s warm climate. We strive to respond quickly to all service requests, providing same-day or next-day service when possible.

Q: What areas do you service?

A: Koontz Heating & Air provides HVAC services throughout Volusia County, Florida, including Daytona Beach, New Smyrna Beach, Ormond Beach, and the surrounding communities.

General AC Repair, Maintenance, and Replacement FAQs

Q: How often should I have my AC system serviced?

A: It is recommended to have your AC system serviced at least once a year, typically in the spring, before the summer heat kicks in. Regular maintenance helps keep your system running efficiently, extends its lifespan, and can prevent unexpected breakdowns.

Q: How do I know if my AC needs repair?

A: Common signs that your AC may need repair include warm air blowing from vents, unusual noises, high humidity levels indoors, a noticeable increase in energy bills, or water pooling around the unit. If you notice any of these issues, it’s best to schedule an AC repair service right away.

Q: What should I expect during an AC maintenance visit?

A: During a maintenance visit, a certified Koontz technician will inspect your system for any issues, clean components like coils and air filters, check refrigerant levels, and test for optimal performance. This tune-up ensures your AC is running efficiently and helps prevent costly repairs.

Q: How long does it take to replace an AC system?

A: Replacing an AC system typically takes one full day, though the exact time can vary based on the type of system being installed and the layout of your home. Our team will work efficiently to ensure minimal disruption and will provide a clear timeline before starting the replacement.

Q: Should I repair or replace my AC system?

A: If your AC system is over 10-15 years old, frequently breaks down, or requires costly repairs, it might be more cost-effective to replace it with a new, energy-efficient model. However, if your system is relatively new and the repair is minor, then repairing it might be the better option. Our technicians can assess your situation and provide recommendations.

Q: How can I improve my indoor air quality?

A: Improving indoor air quality can be achieved by regularly changing air filters, using UV filtration systems, and ensuring proper ventilation in your home. Koontz Heating & Air offers a range of indoor air quality solutions, and our experts can help recommend the best options for your home.

Q: How do I change the air filter on my AC system?

A: Changing the air filter is a simple process that typically involves turning off your system, removing the old filter from its slot, and inserting a new filter of the correct size. It’s recommended to change your filter every 1-3 months, depending on usage and the type of filter. If you need assistance, our technicians are happy to show you how to change your filter during a maintenance visit.

Q: Why is my AC system leaking water?

A: Water leaking from your AC system could be caused by a clogged condensate drain line, a dirty air filter, or a problem with the condensate pump. It’s important to address any water leaks quickly to prevent damage to your system and home. Contact Koontz Heating & Air for a prompt diagnosis and repair.

Q: What size AC system do I need for my home?

A: The size of the AC system you need depends on several factors, including the square footage of your home, its insulation, and the local climate. Koontz Heating & Air can perform a load calculation to determine the right size system for your home, ensuring optimal comfort and efficiency.

Q: What is a SEER rating, and why is it important?

A: SEER stands for Seasonal Energy Efficiency Ratio, which measures the efficiency of your air conditioner. A higher SEER rating means better energy efficiency and lower operating costs. When choosing a new AC system, consider a model with a higher SEER rating for long-term savings on your energy bills.

Q: What is the warranty on a new AC system?

A: Most new AC systems come with a manufacturer’s warranty that typically covers parts for 10 years. Additionally, Koontz Heating & Air provides warranties on our workmanship, so you can have peace of mind knowing your investment is protected. Be sure to ask about the specific warranty details when purchasing a new system.

FAQs About Costs and Pricing

Q: How much does it cost to repair an AC system?

A: The cost to repair an AC system varies depending on the issue. Minor repairs, like fixing a clogged drain line or replacing a capacitor, can be relatively inexpensive, while more extensive repairs, such as replacing a compressor, may cost more. At Koontz Heating & Air, we provide an upfront quote after diagnosing the issue so you know exactly what to expect. Our goal is to provide affordable, high-quality AC repair services tailored to your needs.

Q: How much does it cost to replace an AC system?

A: The cost of replacing an AC system depends on several factors, including the size of your home, the type of system, and the energy efficiency rating of the new unit. On average, the cost can range from a few thousand dollars to more, depending on your specific needs. During our free in-home consultation, we’ll assess your situation and recommend the best options for your budget and comfort.

Q: What is the cost of a service call from Koontz Heating & Air?

A: Our service call fee is $115, which includes a comprehensive diagnostic of your HVAC system. This fee covers our technician’s time to identify the problem and provide you with a detailed explanation of the necessary repairs. If you choose to have the repair done, the service call fee is fully deducted from the total cost of the repair, so you only pay for the work performed.

Q: Are there any hidden fees with Koontz Heating & Air’s services?

A: No, we believe in transparent pricing. Our technicians provide an upfront quote after diagnosing the problem, so you know exactly what the repair or service will cost before any work begins. There are no hidden fees, and our $115 service call fee is deducted from the total cost if repairs are completed.

Q: Do you offer free estimates for AC replacement?

A: Yes, we offer free in-home estimates for AC system replacement. During the consultation, we’ll assess your home, discuss your comfort needs, and provide a recommendation with a detailed cost estimate. This way, you can make an informed decision that best fits your budget and comfort requirements.

Common AC System Issues

Q: What should I do if my AC system won’t turn on?

A: If your AC system isn’t turning on, first check to make sure the thermostat is set to “cool” and that the temperature is set lower than the current room temperature. Also, ensure that the circuit breaker hasn’t tripped. If these steps don’t resolve the issue, it could be due to a faulty thermostat, wiring issue, or another component failure. Koontz Heating & Air can quickly diagnose and repair the issue, so don’t hesitate to give us a call for AC repair.

Q: Why won’t my AC system turn off?

A: If your AC is running constantly and won’t shut off, it might be due to a thermostat issue, dirty air filter, or problems with the system’s blower or relay. Running the system continuously can increase energy costs and strain the unit, so it’s best to get it checked out. Contact Koontz Heating & Air for a quick inspection and repair to keep your system running efficiently.

Q: What should I do if my AC is blowing warm air?

A: If your AC is blowing warm air, it could be due to several issues, including a dirty air filter, low refrigerant levels, a faulty compressor, or a problem with the thermostat settings. Start by checking your thermostat and changing the air filter if it’s dirty. If the problem persists, Koontz Heating & Air can provide a full diagnostic and perform any necessary AC repairs to restore your cool comfort.

Q: My AC system is making a loud noise inside the house. What could be causing this?

A: Unusual noises coming from your indoor AC unit could be caused by a variety of issues, such as a loose fan, motor problems, or debris in the blower. If you hear banging, squealing, or rattling, it’s important to get the system inspected before the issue becomes worse. Our technicians at Koontz Heating & Air can identify the cause and perform the needed repair to ensure your system runs quietly.

Q: I hear strange noises coming from my outdoor AC unit. What should I do?

A: If your outdoor AC unit is making noises like buzzing, clicking, or hissing, it could be a sign of issues like loose parts, a failing motor, refrigerant leaks, or electrical problems. These noises should not be ignored, as they can indicate serious problems with your system. Contact Koontz Heating & Air for an inspection to diagnose the noise and recommend the best repair solution.

Q: What should I do if my AC is not blowing any air?

A: If your AC system is running but not blowing air, it may be due to a clogged air filter, an issue with the blower motor, or a ductwork problem. Start by checking and replacing your air filter if necessary. If the problem continues, a professional inspection by Koontz Heating & Air is recommended to identify and fix the issue promptly.

Q: My AC turns on and off frequently. Is that normal?

A: If your AC system is short cycling (turning on and off frequently), it may be struggling to maintain the set temperature. This could be due to an oversized system, thermostat issues, refrigerant problems, or a dirty air filter. Short cycling can decrease your system’s efficiency and cause unnecessary wear. Koontz Heating & Air can evaluate your system, find the root of the problem, and provide a reliable solution to improve performance.

We’re not just a leader in residential services; we also provide commercial HVAC services to businesses in Daytona Beach Shores. Whether you’re running a small office or a large retail space, we understand the unique demands of commercial HVAC systems. From installation to maintenance and repair, our team ensures that your business stays comfortable, allowing you to focus on what you do best.

• Local Knowledge:With years of experience in Daytona Beach Shores, we recognize the particular HVAC requirements that come with living by the sea. Therefore, we ensure a range of perfectly customized solutions for every space.
• Customer-Centric Approach:Your satisfaction is our priority. We collaborate closely with you to meet all your HVAC needs with precision and care, ensuring a seamless experience.
• Local Knowledge:Our highly trained technicians are committed to delivering top-notch service, focusing on every detail to ensure your HVAC system operates efficiently and reliably.
• Local Knowledge:We provide solutions that are both effective and eco-friendly, helping you reduce costs while minimizing your environmental impact.
• Local Knowledge:Our audits and efficiency upgrades are designed to identify areas where your cooling system could be more efficient. We perform a thorough inspection of your current setup, identifying leaks, outdated equipment, and other factors that may be driving up your costs.